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Comparing our tours and prices with others, consider...
- The number of participants in the tour. The SIZE of the group has a major incidence on the quality of the services provided by the tour leader and the driver. Small groups remain personal unlike large groups.
- What IS and what is NOT included in the tours & services you compare.
- Our tours respect the principals of ecotourism. Our guides, staff members and providers are meticulously selected to meet our exacting requirements and standards and they are remunerated equitably and considered with great esteem as we much value their participation to our mission.
- The quality standards of the services and accommodations we provide in our tours are high and our customer service is exceptional. We are committed to offering the very best to our travellers before, during and after their trip.
- We provide our travellers with the contact information of their tour manager who is available 7 days a week before and during the tour to promptly assist them with any situation or simply answer questions or doubts before the tour starts.
Procedures and deadlines summary:
- Upon reception of your booking request we will send you a booking confirmation & invoice (or another offer if the requested services cannot be confirmed).
- Upon reception of your invoice, you must send us your initial deposit (30% of the tour price + 100% of flights and/or travel insurance, if these services are booked through us). We accept all major credit cards, checks, wire transfers and cash.
- Your final payment must be received 45 days prior to your tour departure.
- We send you your travel documents by FedEx courier 30 days prior to your tour departure (or before). We also send you (at the same time) an electronic version (PDF document sent by email) of your documents to keep as a backup copy in your files.
All payments received are confirmed by our accounting dpt. the next day with an updated account statement sent by email.
General conditions
Feedback from our travellers
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