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Amerika Venture |
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Last updated (modified): Tuesday, April 01, 2008
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| Booking conditions & policies | |||||||||||||||||||||||||||||||||||||||
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Reservations and bookings Bookings and reservations are made by filling out our on-line booking form. One of our representatives will contact you as soon as your form is received to define the procedures following this step and to confirm availability. All participants booking a regular or tailor made tour must read and fully understand our policies and booking conditions. All bookings must be accompanied by a non-refundable 30% deposit payment. The balance must be entirely paid 45 days prior to the tour departure. To guarantee a booking made 45 days or less before the departure full payment is required. IF INCLUDED: International flights and/or travel insurance packages must be paid in full upon booking / purchase. Any person booking tour(s) on the behalf of one or more other traveller(s) ensures that he/she has received full authority and permission to do so from the traveller whose name appears on the booking form. Upon reception of your booking request, we may transfer your dossier to a local retail travel agency. In such case, the agency will contact you to finalize your booking procedure. Cancellation In the event of cancellation by the traveller 45 days or more prior to the tour departure, the participant's deposit will be kept to the traveller's credit to be applied on a different departure date and/or tour within a 12 month period starting on the originally planned departure day. In such an event, a booking change fee of 200 $US / traveller will be charged. Passed the 45th day preceding the tour departure, there will be no refund. If we are in the obligation to cancel a trip for any given reason, the participants will be completely refunded without any possibility of further indemnity. Interruption of a trip made by the traveller does not entitle him/her to a refund of any kind. The date of cancellation is the date on which Amerika Venture receives a written notice of cancellation by the traveller who has made the booking. Health and equipment Our expeditions are accessible for all persons in good health condition, they do not require an exceptional physical condition or any technical or special knowledge (unless indicated so), but the travelers must be ready to (and willing to) provide a reasonable physical effort in relation with the tour chosen. Guided tours are directed from the beginning to end by our guides and we provide all the necessary equipment (with the exception of personal effects such as sleeping bags, backpacks, flashlights...). Travellers are responsible for informing Amerika Venture or its tour leader of any known illness, disabilities, allergies or medical condition prior or during the travel (as soon as possible). Travellers being under medical prescription must have at all time during the tour their medication in their immediate possession and should inform the guide of their condition. If the health or conduct of a client appears to endanger the safe and sound progress of a tour he/she may be excluded from the tour. IT IS COMPULSORY FOR ALL TRAVELLERS TO HAVE PERSONAL TRAVEL INSURANCE. This policy must cover medical and repatriation expenses. First aid We carry on our tours first aid kits that contain all the necessary equipment to administer first aid to a person requiring it. This content surpasses the recommendations (combined) in this respect of the Canadian Red Cross Corporation and the French Red Cross Corporation. It does not include medical products or materials that are not directly required for giving first aid. Travellers must obtain and keep themselves all medical products such as antibiotic, cream, lotion and prescription. Our first aid kits do not constitute a pharmacy for the traveller. Laws and authority Participant must be in possession of a passport with at least 6 months of validity at departure and all visas, permits and certificates required for the whole of their journey. At all times the decision of the company's tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour. The traveller must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Should the traveller fail to comply with the above, or should he interfere with the well being of the group, the tour leader or company representative may order the traveller to leave the tour without recourse to any refund. Responsibility 1) We may act in some occasions as an intermediate agent between the customer and the service provider (transports, hotels, local tour-operators etc....) and thus should not be confused with the later who, in any case, remains first responsible for the service provided and the conditions surrounding that service. Moreover, if unforeseen events or forcible circumstances implying the security of the traveller impose it, we reserve the right, before the departures and during the tour, directly or via our tour leaders, to modify the dates, the schedules or routes anticipated. In this case the customer cannot claim any kind of repayment. Considering the particular character of our tours, each participant must conform to the instructions given by the tour leader representing the agency, which cannot be held responsible of the incidents, accidents or physical injuries resulting from any imprudent personal initiative of the traveller. 2) We cannot be held responsible for the consequences of delays or cancellations due to a transport company. We also decline any responsibility as for the damage ensuing from a governmental act, from political unrest, from strikes or fortuitous acts or for damage undergone by a traveler for disease, loss, wound or discomfort. 3) Once the tour has started, no refunds will be made under any circumstances for premature return or for any unused part of the tour. 4) Our responsibility ensuing from the defect to supply a service or an advantage described in the documents supplied to the traveller is limited to the cost of such service or favour. 5) It is possible that bad weather, technical problems or other unforeseen event force us to modify the program / schedule or route of a tour. When in our opinion in the interest of safety or for the satisfactory continuation of the tour it is necessary to incur extra expenses, we may do so and recover the same from the clients. 6) We cannot accept responsibility for the actions, lacks or errors of a traveller. Risks Our tours may by their very nature involve an element of risk for the traveller not normally associated to holiday packages. The client must accept these attendant risks and also be aware that safety standards of providers (hotels, tours, transports) are not of the same standard as in his/her home country. Due to political and cultural differences as well as generally tougher physical conditions, travel to many destinations we offer involve risks others than those we take in our daily lives. The client must be aware of this fact and should make his travel decisions accordingly. Insurance The traveller, together with all his personal belongings, is traveling on his own risk. It is therefore a booking condition that the traveller subscribes to a personal travel insurance covering personal accidents, medical expenses, air ambulance, loss or damage of effects, injury, personal liability, illness or death, cancellation of travel and interruption of stay. IT IS COMPULSORY FOR ALL TRAVELLERS TO HAVE PERSONAL TRAVEL INSURANCE. International flights Amerika Venture does not include the international flights with its regular tours. However, upon request we do quote and provide the international flight services to our travellers as we are an IATA fully bonded travel agency. If a TAILOR MADE TOUR (customized tour) includes international and/or domestic flight(s) our responsibility is limited to providing the appropriate travel documents and accurate information and coordinate land transfers accordingly. The carrier remains unique responsible for the services he provides and the conditions surrounding that service. Photos and Comments Travellers should be aware that our tour leaders and representatives may take photographs, videos and films of them while on any of our tours and that we reserve us the right to use such material for any publications or marketing uses and promotional literature. If the client opposes himself to this he must notify us with a written notice before or during the tour. Rates If a major change in exchange rates occurs during the year our prices can change accordingly. Customs transit fees, visas and airport taxes are always the responsibility of the traveller. NOTE: Additional conditions may apply at the time of booking. |
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| Company information | |||||||||||||||||||||||||||||||||||||||
We are a tour operator developing, managing and conducting tours throughout the Americas with our own guides and agents AND in collaboration with local tour operators. Our clients are followed and attended by our coordinators from the beginning to the end of the development & operation of their travel project and we will confirm and process all reservations & bookings accepted even if the negotiation and the final payment of a tour or travel package can be processed by an authorized travel agency accredited in the region or country of residency of the traveller. After an agreement has been reached between us and the client for all the details regarding the tour or travel package, if the client does not select the option of settling his travel services with a local retail travel agency, we may automatically transfer his dossier to a partner retail travel agency. Travel documents will then be sent to the client by courier (FedEx or ExpressMail). Amerika Venture is a Costa Rica (AMERIKA VENTURE S.A. [cedula juridica 3-101-483989] ) and Canada (represented by CLUB DE VOYAGES AVENTURE (QUÉBEC) INC. / VOYAGES AMERIK AVENTURE) based ecotourism company founded and operated by an international team of tourism professionals offering services throughout Latin America and Canada. |
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Amerika Venture is a member of The International Ecotourism Society
& Sustainable Travel International, and meets all BBBOnLine Reliability participation and Better Business Bureau membership standards. |
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